Refund and Cancellation
GeNNxt Technologies Pvt. Ltd. Customer Satisfaction Policy
At GeNNxt Technologies Pvt. Ltd., we are committed to delivering robust, reliable ERP solutions tailored for discrete manufacturing businesses. We strive to ensure that our platform meets your operational expectations and business requirements.
We encourage all prospective customers to evaluate our solution through demos, consultations, and discussions before making a subscription decision.
This policy outlines the terms governing subscriptions, cancellations, and refunds.
Subscription Policy
Products of GeNNxt Technologies Pvt. Ltd. operate on a subscription-based model, which may include monthly or annual plans as defined in the mutually agreed contract or service agreement.
By subscribing to GeNNxt Technologies Pvt. Ltd., you acknowledge and agree to the scope, features, and pricing communicated during the sales and onboarding process.
If at any time during your subscription you experience issues or are dissatisfied, we request that you contact our support team. We will make reasonable efforts to:
- Understand and resolve your concerns
- Provide workarounds where feasible
- Share timelines for fixes or improvements
However, all subscription fees are non-refundable, and GeNNxt Technologies Pvt. Ltd. does not offer refunds or downgrades for active subscription plans, unless explicitly stated otherwise in a written agreement.
Cancellation Policy
You may request cancellation of your subscription in accordance with the terms defined in your agreement.
- Cancellation requests must be submitted prior to the next billing cycle
- Cancellation will take effect at the end of the current subscription period
- No refunds or credits will be issued for unused time within an active billing cycle
Access to the system and services will continue until the subscription term expires.
Termination of Services
GeNNxt Technologies Pvt. Ltd. reserves the right to suspend or terminate services in cases of:
- Breach of contractual terms
- Non-payment or delayed payment
- Misuse of the platform or violation of applicable laws
In such cases, no refunds will be provided.
Refunds Related to Payment Issues
Refunds will only be considered in cases of genuine payment discrepancies, including:
- Duplicate payments for the same transaction
- Multiple charges due to technical errors
- Failed transactions where payment has been deducted
In such cases:
- Refunds will be processed within 7 working days
- Refunds will be credited to the original payment method
- Processing timelines may vary depending on banks or payment providers
GeNNxt Technologies Pvt. Ltd. is not responsible for delays caused by payment gateways, banks, or financial institutions.
Downgrade Policy
GeNNxt Technologies Pvt. Ltd. does not support partial downgrades or plan changes during an active subscription period.
Any modifications to subscription plans may only be made at the time of renewal, subject to mutual agreement.
Auto-Renewal
Subscriptions may be configured for automatic renewal for uninterrupted service.
- Prior notification of renewal charges will be provided
- A confirmation receipt will be shared post-renewal
- It is the customer’s responsibility to cancel prior to renewal if they do not wish to continue
No refunds will be issued for charges incurred due to failure to cancel before the renewal date.
Exceptional Cases
Any exceptions to this policy will be handled on a case-by-case basis and are subject to the sole discretion of GeNNxt Technologies Pvt. Ltd.
Limitation of Liability
GeNNxt Technologies Pvt. Ltd. shall not be held liable for:
- Indirect or consequential losses arising from service usage
- Business interruptions due to external factors beyond reasonable control
- Delays caused by third-party services, including hosting providers, payment gateways, or network failures
Contact Us
For any questions regarding subscriptions, cancellations, or refunds, please contact us at: contact@gennxterp.com